Privacy Policy, Terms & Conditions, and Cookies Policy

Business Name: Latitude Music Lessons
Contact: Marcus Cain
Email: latitudemusic@icloud.com
Phone: (+44) 07986161811

Last updated: 10 April 2026


1. Introduction
This policy explains how Latitude Music Lessons ("we", "us", "our") collects, uses, and protects your personal information when you use our website and services. It also sets out the terms governing your use of our services.
By using our website or booking lessons, you agree to this Privacy Policy, Terms & Conditions, and Cookies Policy.


2. Information We Collect
We may collect:

• Name, email address, phone number

• Billing address and payment details

• Student details (including age and skill level)

• Parent/guardian details (where applicable)

• Booking and lesson history

• Communications with us

• Technical data (IP address, browser, cookies)

3. How We Use Your Information
We use your data to:

• Provide and manage lessons

• Schedule bookings across time zones

• Process payments

• Communicate with you

• Improve services

• Meet legal obligations

4. Legal Basis (UK GDPR)
We process your data under:

• Contract (to deliver lessons)

• Legal obligation

• Legitimate interests (service improvement)

• Consent (where required)

5. Payments
Payments are securely processed via third-party providers. We do not store full card details.


6. International Data Transfers
As we operate globally, your data may be transferred outside the UK. We ensure appropriate safeguards are in place.


7. Data Retention
We retain personal data only as long as necessary or legally required.


8. Your Rights
You may have rights to:

• Access, correct, or delete your data

• Restrict or object to processing

• Data portability

• Withdraw consent

Contact us to exercise these rights.


9. Security
We use appropriate technical and organisational measures to protect your data.


10. Cookies Policy
What Are Cookies?
Cookies are small text files stored on your device.
How We Use Cookies
We use cookies to:

• Enable website functionality

• Analyse traffic and usage

• Improve performance

Types of Cookies

• Essential cookies

• Analytics cookies

• Functionality cookies

You can manage cookies via your browser settings.
Terms & Conditions


11. Services
We provide online music lessons via platforms such as Zoom or similar video conferencing tools.


12. Bookings and Time Zones

• Lessons must be booked in advance

• All lesson times are displayed in the user’s local time zone unless otherwise stated

• It is your responsibility to attend at the correct time

13. Payments

• Payment is required at booking

• Prices are listed in GBP unless stated otherwise

14. Cancellations and Refunds

• Cancellations require at least 24 hours’ notice

• Late cancellations are non-refundable

• Missed lessons are non-refundable

• Refunds (where applicable) are processed to the original payment method

15. Lesson Packages and Subscriptions

• Prepaid lesson packages must be used within the stated validity period

• Packages are non-transferable

• Subscription plans renew automatically unless cancelled

16. Recording Policy

• Lessons may be recorded for quality and training purposes only with consent

• Recordings will not be shared without permission

17. Minors and Parental Consent

• Students under 18 must have permission from a parent or guardian

• A parent/guardian may be required to attend or supervise lessons

18. User Responsibilities
You agree to:

• Provide accurate information

• Ensure stable internet connection

• Use appropriate behaviour

• Provide necessary equipment

19. Acceptable Use
You must not:

• Use services for unlawful purposes

• Record or distribute lessons without permission

• Harass or abuse tutors

20. Intellectual Property
All content remains our intellectual property unless stated otherwise.


21. Third-Party Services
We are not responsible for third-party platforms (e.g. video or payment providers).


22. Limitation of Liability
We are not liable for:

• Technical failures beyond our control

• Connectivity issues

• Indirect or consequential losses

23. Termination
We may suspend or terminate access for breaches of these terms.


24. Governing Law
These terms are governed by the laws of England and Wales.


25. Changes to This Policy
We may update this document at any time. Updates will be posted on this page.


26. Contact
Marcus Cain
Latitude Music Lessons
Email: latitudemusic@icloud.com
Phone: (+44) 07986161811


Accessibility Statement


27. Commitment
We are committed to making our website accessible to all users.


28. Standards
We aim to meet WCAG 2.1 Level AA standards.


29. Accessibility Features

• Keyboard navigation

• Screen reader compatibility

• Clear layout and contrast

• Responsive design

30. Limitations
Some third-party services may not fully meet accessibility standards.


31. Feedback
If you experience accessibility issues, contact us using the details above.


32. Enforcement (UK)
You may contact the Equality Advisory and Support Service (EASS) if unresolved.


33. Technical Specifications
This website relies on HTML, CSS, and JavaScript.